This article will walk through how to determine if Students or Staff can see the Kelvin Chrome Extension.
Before administering pulses, it is important to ensure students and staff have access to the pulse extension.
Please Note: You will need to be a system administrator to run the Extension Summary report
1. In Pulse, click on your avatar (first initial/circle) at the top right of the page.
2. Click settings from the drop-down selections.
1. Select Extension Summary.
1. Select the group for which you would like to run the report: Students, Staff, or All.
2. Click Run.
In the example above, the Found/Missing Results Table shows
1. Found Column: How many students are seeing the Kelvin Extension.
2. Missing Column: How many students are not seeing the Kelvin Extension.
3. Missing Ratio Column: Displays the ratio of students not seeing the Kelvin Extension.
NOTES: 1) You want the Missing Ratio to be 0, or close to 0. 2) If you would like to see which students are not seeing the extension, you can dive deeper by selecting the extension details report.
1. Select Extension Details within Settings.
1. Select the group for which you would like to run the report: Students, Staff, or All.
2. Click Run.
In the example above, the Found/Missing Results Table shows
1. Is Found Column: How many students are seeing the Kelvin Extension.
2. To search within a column use the Search field above the Column Headers.
NOTE: To see the students where the Kelvin Extension has NOT been found, enter No within the Search Field above the Is Found Column Header.
For any Students or Staff NOT FOUND, you may want to check with your Google administrator to see if the extension has been installed for them. If it has been installed for the Students/Staff you may want to check when the last time was that they signed into their Chrome browser. If they have been signing into their browser, and still have not seen the extension send an email to: hello@kelvin.education for further troubleshooting.
We highly recommend you pin the Kelvin Chrome extension to ensure that students and staff will see the "K" in the upper-right-hand corner of their screen. As the Google admin you can simply use theForce install + pinoption when adding the extension.