Kelvin Education

Troubleshooting missing family contacts

Updated on

You can choose to send Pulse surveys to students' families by either a) email b) text or c) text and email. Each family is sent a unique URL/link for their survey. In order to deliver the survey links, Kelvin needs to have a valid phone number and/or email address for each primary contact. NOTE: We only send links to contacts designated as primary to avoid sending surveys to neighbors, etc. who might be included in the students' contacts). Typically, we import these contacts directly from your Student Information System (SIS) on a nightly basis.

If you see a red warning on the Schedule page that looks like the example below, this means Kelvin Pulse is missing the required information to send the links -- either the email address and/or phone numbers. You will want to work with your SIS team to ensure the correct fields are populating in your SIS for your students' contacts in order for the data to import into Kelvin Pulse.

What To Verify/Check

Please be sure to verify/check the following within your Student Information System (SIS):

1. The appropriate contacts "type" = "primary" for "Student Contact(s)"

2. The contact has a valid phone number (needed for sending by SMS text message)

3.  The contact has a valid email (needed for sending by email)

The changes will update in Kelvin Pulse after the next nightly import.

If you're unable to resolve the issue, please reach out to our Help Desk. We can discuss options to help you populate the correct fields. You can contact us at [email protected].

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